PAYMENTSIn order to confirm your booking we require a booking fee. We cannot guarantee any reservation until the booking fee is received. Complete payments and due dates will be specified in your confirmation email.We accept all major credit cards, paypal and wire transfer.
DAMAGE DEPOSITThe deposit for damages to the property or losses of inventory shall be refunded within 7 working days of your departure, once we verify that the property and inventory are in the same state as delivered upon your arrival. Should damages or losses occur, we will deduce the necessary amount. In such case, you will receive a detailed receipt of the expenses. We will not charge for damages caused accidentally under 50€ however if such accidental damage is not reported and/or hidden by guest we will charge for it.
CANCELLATIONSWe refund 100% of the booking fee 60 days or more prior to arrival date, refunds In the event that the unit becomes unavailable during the rental period and in the event that you do not accept any suitable alternative Unit which is offered to you then you are entitled to cancel the booking and the booking fee will be refunded to you, but neither the owner or the company will be liable to you for any further amounts in respect of the cancellation of the booking.
CHECK-IN AND CHECK-OUT TIMEEach unit has a default check-in and check-out time which will be specified after the reservation is confirmed. Make sure you let us know your flight details in order to agree on check-in hour otherwise delays will occur.
GUESTS NUMBEROccupation must be limited to the maximum number of persons agreed and paid (extra charges may apply for larger groups for the preparation, bedding and towels provided for them).
SERVICESUnless otherwise stated in writing, the holiday price will include all charges for water, gas and electricity. Guests must comply with reasonable usage and may be charged if excessive energy is consumed during their stay (e.g. Excessive electricity fee if leaving air conditioning run with doors and windows open or 24/7 when property is not occupied).
ACCURACYWe do our best to make sure all information and prices on our website and partner sites are accurate, however changes and errors can occur and we reserved the right to correct prices and/or details in such occasions.
PETSWhile certains units may accept small pets on request, it's only with the condition that they are not allowed on the furniture, and especially the beds, nor left unattended in the Unit. There must be no evidence that a pet has been at the property upon departure.
GUEST OBLIGATIONSThe Guest undertakes to keep the Unit and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to the Company or Owners the value of any part of the Unit, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible to avoid higher urgent repair fees.The Guest must allow the Company or Owner and/or its agents to enter the Unit to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.The Guest must not use the Unit or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or the Company or to any neighbours. Community regulations must be respected at all times.Smoking is not permitted inside our Units and the Guest and any member of his or her party undertakes not to smoke inside the Unit.
PROPERTY CLEANLINESSThe Guest agrees to ensure that the Unit is left reasonably clean and tidy (including putting the dishes in the dishwasher, taking garbage to the disposal). The Guest agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Guest fails to comply with this clause.
FAMILY OCCUPATIONThe Guest must not use the Unit except for the purpose of a holiday by the Guest and the Guest's party during the Holiday Period, and not for any other purpose or longer period.The maximum occupancy of the Unit shall not be exceeded. If the Guest wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Company and/or Owner. If permission is granted, an additional charge will be levied.
COMPLAINSShould the Guest find on arrival that there is a problem or cause for complaint, the Guest should immediately contact the Company's representative. Reasonable steps will then be taken to assist the Guest. The Company will not normally make any refunds in respect of complaints made after the Guest's departure from the Accommodation if the Guest did not make the complaint or the problem known to the local contact during the holiday. If the Guest wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation or alternatively emailed to the Company directly. All complaints made after the Guest's departure must be made in writing and emailed to the Company and received no later than 7 days after the date of departure.
RIGHT TO EVICTThe Company or Owner and /or its agents reserves the right to ask the Guest and his or her party to leave the property (without compensation being payable to the Guest or any member of his or her party) if this is deemed necessary by the Company and/or its agents where if there is a serious breach by the Guest of the Agreement or their behavior is such as to endanger the safety of the property or staff. If any complaints are made of anti-social behavior or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Guest an opportunity to rectify the breach and failure to do so shall entitle the Company or agents to terminate the agreement.