We will offer free refunds on all bookings from 02 june 2020 onwards in the event of travel ban or quarantine in Spain or your home country. Please proceed in reaching us as soon as you are aware of such measures.
Cleaning and disinfection COVID19
While the procedures for our cleaners were always strict, we have now added disinfection with hydrogen peroxide and ozone generating machine on all cleanings.
We accept all major credit/debit cards Visa, Mastercard and Maestro ( payment fees are supported by us ) however we do not accept Amex. You can also pay via PayPal ( transfer fees are supported by renter ) and bank transfer into our company spanish bank account. Payments via cards are the safest way you can pay for your holiday and we advise not to pay via Western Union, Moneygram.
Please reach us via email, just use reply on the payment email and we will discuss your options.
We will offer full refund for any bookings made from 01 June for the current year in the event of travel ban due to covid19 virus or required quarantine.
We include normal usage of electricity and water in all our properties.
We do have a Fair Usage policy for electricity and readings are done on your check-in in all our properties these are done mainly to stop abuse since our allowance is usually double of a normal usage.
For example for a 4 bedrooms villa we include in our rate 100€/week in electricity usage beyond this we charge at 0.25€/kwh as to meter readings.
Most of our houses have two gas bbq bottles one full and one in use. Since we can't know when a gas bottle is empty, refilling of the gas has to be made by the guest. If the bottle is empty please reach us for instructions how to get it refilled.
All our properties have the local spanish channels by default in some we also have free to view European channels ( English, german, french etc ). We can offer professional IPTV services with the channels of your choice at 50€/stay. Please inform us before your arrival if you need this service.
All bedrooms will be freshly made on your arrival and two towels for each person will be on the beds for maximum occupancy. Most of our properties will also have beach towels on the outdoor furniture.
Sure, we can the price for baby cot or chair is 30€/item/week. For longer stays we will clearly give you a disscount.
We do not include pool heating in our site rates in some of our properties we charge per consume others have a fixed fee. Please inquire for the costs, generally you can expect around 250€/week or less for longer stays or if you pool is kept covered.
Yes, absolutely just let us know flight codes both incoming and outgoing and arrival/departure hours together with number of adults and children's ( age, height to comply with local laws for safety equipment ) and approx number of large and small luggage. We will provide a quote within 24h.