Frequently asked questions (FAQ)

We have our default 60 days full refund policy in case of cancellation, we will offer 70% refund if less then 60days before check-in in the event of covid19 restrictions ( no fly or quarantine during your booking dates ).

Cleaning and disinfection COVID19

Payments

We accept all major credit/debit cards Visa, Mastercard and Maestro ( payment fees are supported by us ) however we do not accept Amex. You can also pay via PayPal ( transfer fees are supported by renter ) and bank transfer into our company spanish bank account. Payments via cards are the safest way you can pay for your holiday and we advise not to pay via Western Union, Moneygram.

COVID-19 What are my options if my balance is due and I'm uncertain on the travel ban?

Please reach us via email, just use reply on the payment email and we will discuss your options.

Linen and towels, do you offer them? How about beach towels?

All bedrooms will be freshly made on your arrival and two towels for each person will be on the beds for maximum occupancy. Most of our properties will also have beach towels on the outdoor furniture.

I need baby cot and chair. Can you provide them?

Sure, we can the price for baby cot or chair is 30€/item/week. For longer stays we will clearly give you a disscount.

Pool heating, is it included in your rental fees?

We do not include pool heating in our site rates in some of our properties we charge per consume others have a fixed fee. Please inquire for the costs, generally you can expect around 300€/week or less for longer stays or if you pool is kept covered.

Can you pick us at the airport? How much it costs

Yes, absolutely just let us know flight codes both incoming and outgoing and arrival/departure hours together with number of adults and children's ( age, height to comply with local laws for safety equipment ) and approx number of large and small luggage. We will provide a quote within 24h.

Are electricity, water included in the price? How about BBQ gas?

We include normal usage of electricity and water in all our properties.

We do have a Fair Usage policy for electricity and readings are done on your check-in in all our properties these are done mainly to stop abuse since our allowance is usually double of normal usage. Please read more on our help section - Electricity and how to avoid extra fees

Most of our houses have two gas bbq bottles one full and one in use. Since we can't know when a gas bottle is empty, refilling of the gas has to be made by the guest. If the bottle is empty please reach us for instructions how to get it refilled.

I want my country channels. Can you provide them?

All our properties have the local spanish channels by default in some we also have free to view European channels ( English, german, french etc ). We can offer professional IPTV services with the channels of your choice at 50€/stay. Please inform us before your arrival if you need this service.